Pumpkin Carriage | Terms and Conditions
Event planning, party, Party theme, Themed party, Christening, lolly bar, lolly buffet, engagement, party planner, event planner, lolly table, desserts bar, dessert buffet, dessert table, Candy buffet, Candry bar, Candy table, dessert catering, Lolly catering, table centrepieces, venue styling, party decoration, venue decoration, decorations, customised party, customised event decoration, Sweets table, Wedding planner, wedding planning, corporate function, function coordinator, corporate party, function manager, Christmas party, event producer, event manager, event coordinator, event styling, event stylist, dessert cups, desserts, mini desserts, petite desserts, prop hire, party props, Sydney, Hills District, Hills Sydney, Ponds, Blacktown, Wedding, events
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Terms & Conditions

By making any payments toward a deposit or for desserts, you as a client are agreeing to the following terms and conditions of our service.
Definitions
“Equipment” means all theme equipment, decorations and accessories supplied to the Client in conjunction with the Services.
“Client” or you means the person, firm, corporation or other body who hires the Equipment and/or services from The Pumpkin Carriage Events
“Services” means theming/styling/hire and event planning and decorations services.
“us” and “we” means The Pumpkin Carriage Events

Styling services

  1. Quotations and acceptance of quotations:
    • All quotations provided by us via email, website or any other means are valid for 7 days from the date the quote was provided.
  2. Booking Deposit
    • In order to secure your event date, and due to the fact that many costs are incurred prior to your event date, a non-refundable deposit of 50% of the total cost of our Services is required as a “booking deposit” within 7 days of quotation to allow for planning and ordering to commence.Until the booking deposit is received, the Service is not confirmed. We reserve the right to cancel any tentative booking in the event the booking deposit is not paid as per the terms.
  3. Final payment
    • We require the balance of invoice to be paid in full at least Two (2) weeks prior to the event date (“Due Date”).
  4. Late Payment
    1. We reserve the right to cancel your event booking if the full payment of the invoice is not received by the Due Date.
      Interest at the rate of 15% per annum shall be charged on any amounts outstanding after the due date for payment and the Client agrees to pay any legal or recovery costs incurred by us in collecting overdue payments.
  5. Payment
    1. We accept payment via direct deposit into our bank account or via cash, details of which are stated on the invoice.
  6. Cancellation and refund policy
    1. Our Cancellation Policy is as follows:All cancellations must be received in writing, addressed to the sales department.Cancellations received up to two (2) weeks prior to your event: your Booking Deposit”.Cancellations received less than two (2) weeks prior to your event will forfeit the entire quotation.If the booking is cancelled once the full payment has been made, we reserve the right to refund an amount less any expenses we may have already incurred relating to your booking. If, in the unlikely event, cancellation by us is required you will receive a full refund of any monies paid.
  7. Design
    1. We will work closely with you to design the event according to your brief, and we will do the very best we can to recreate your imagination. However, you are not be eligible for a refund should you believe that the end result is not what you had imagined.We will not include any items on the buffet or any other set up that are not supplied by us. If you need something included on the table then this needs to be discussed on the design process and agreed in writing by both parties.Any design including the concept and styling of the buffet, any graphic design artwork used for party printable item including signage, backdrops, labels, handmade items, etc. shall remain the sole property of The Pumpkin Carriage Events or the sole property of any vendors used by us for the event to create these artwork. These design or artwork may not be used for another event or replicated for another event without prior written consent of the owner(s).
  8. Set up & delivery
    1. Set up timings must be negotiated and agreed upon in writing one (1) month prior to event date.We will require a minimum of 3 hours of uninterrupted time prior to commencement of your event to set up the desired buffet. This is usually included in the package pricing.Any additional time required will be charged at $55.00/fifteen minute increments between 10.01am up to 9.59pm and at $75.00/fifteen minute increments between 10pm and midnight or between 8am to 10am. Any additional material cost must be covered at cost + 25% margin. In certain circumstances, the delivery of furniture props will be charged additional to the quote depending on supplier, however we will make you aware of those charges once known.The safety of the Client and guests and our employees is of great concern to us. In the event that weather conditions, location or access to the site makes it unsafe to place items, we reserve the right to refuse set up of the Service until the site is made safe.If Equipment cannot be placed or erected at the site due to reasons outlined in this clause, no refund will be issued on the affected items. We may seek additional payment for any unreasonable delay incurred by us while waiting for safe access.
  9. Pack up
    1. Pack up requirements will need to be negotiated and agreed upon in writing at least one (1) month prior to the event date.The client is responsible for removing all food items from the buffet prior to us commencing pack up.Any late night or early morning pack ups will attract a labour cost of $75.00/fifteen minute increments in addition.Late night is deemed after 10pm until midnight and early morning between 8am to 10am. Pick up of furniture props will be charged additional to the quote depending on supplier.
  10. Props and Equipment Hire
    1. All Equipment, furniture, props, serving vessels, crockery, utensils, backdrops, artwork, décor, and linen remain the sole property of The Pumpkin Carriage Events and/or any hire company used by us.All furniture and equipment shall be returned or collected after your event as agreed. Any missing furniture, equipment or other property of Pumpkin Carriage Events and/or any hire company used by us will be recovered from the Security Bond or charged to client depending on the nature of the incident.The Client is responsible for the Equipment from the time of delivery to the site until collection by us at the end of the Service and shall pay for all Equipment damage or lost however caused during that period. The Client must inspect the Equipment and notify us of any shortages with the Equipment within 3 hours of delivery to the site to enable any replacement or re-supply.
  11. Security Bond
    1. We take great care in selecting each prop or piece of decoration used for your function and in transporting these to and from your event venue. However, we cannot take responsibility in the unlikely event of damage to or loss of property.You are responsible for each prop, piece of decoration or equipment or any other item delivered as part of the service from the time of delivery until the time of collection by us.We require full reimbursement for any damaged or missing items whether during the event or during transit. The cost will be based on the replacement value of the item or the set of which the item was a part (or the closest available item/set). Any damage to equipment, including hire equipment, is the responsibility of the Client.Once we leave the site we have no control over the use of the items, nor the weather, nor any changes made to the equipment. We will not be held responsible for any damages or loss incurred due to the usage of equipment, including hire equipment.All bonds will be held by us until the safe return or pickup of all products in the same condition as was hired out to the Client minus any reasonable wear and tear. All bonds will then be returned to the Client minus any fee incurred either due to breakage or damage.A $300 bond is added to the balance of the final invoice and must be paid on the Due Date. This bond will be refunded in full if there are no damaged or missing items and when any delay charges or late night labour costs are fully paid for. Any replacement value in excess of $300 will be invoiced separately, with payment required immediately. Any costs of cleaning/breakages/missing items, if any, may be taken out of the security bond or charged should it exceed the bond amount.
  12. Insurance and Indemnity
    1. Once a styling set up is completed the client assumes all responsibilities and liabilities for items included in the set up.The Client is responsible in maintaining all appropriate policies of insurance, covering liability, property and casualty insurances in amounts necessary to fully protect us and any of our or hired products against all claims, loss or damage. We shall not be held responsible for any injury that may occur to persons during the event or thereafter due to any products supplied by us whether through payment or otherwise.We will not be held liable for any injury, allergic reactions, sickness, loss or damage directly or consequently arising out of the use of food products and/or props and/or hire items used for the event.By agreeing to the terms and conditions you agree to indemnify us and keep indemnified from all claims, actions, proceedings, costs, damages, and liability including attorney fees and court costs arising out of in connections with or resulting from our services.We, our servants and agents, shall not be liable to the Client for any consequential damages as a result of late or non-delivery of the Equipment or shortages in the Equipment or arising from the use of the equipment or if the Client has failed to notify any shortages as required under these conditions.Our liability (if established) is limited to the value of the hire or the supply of replacement Equipment for the function. Our liability in respect of the supply of services is limited to the value of the services.
  13. Photos and media
    1. The Client consents to allow us full use of any images taken of the event for advertising/media/publications at the time or at a later date. Photos of our creation and work may not be used in social or print media without prior written consent, nor replicated without prior written consent from us.Client agrees to credit us for all creative work and tag The Pumpkin Carriage as a vendor in their event in all images uploaded to social media or any website.
  14. Copyright
    1. All creative concepts, designs and artwork are deemed intellectual property of us. Any use or replication of aforementioned work would be deemed a breach of the Copyright Laws of Australia. Prior permission to use any logo must be obtained and all proposed artwork must be authorised.

Desserts

  1. Booking and payments
    • Dessert bookings require a minimum of 5 days notice. All invoices for desserts must be paid in full by the due date as noted in the invoice in order to confirm a booking.
  2. Allergies
    • We shall not be held liable for any kind of allergies or allergic reactions, choking or any sickness resulting directly or not from our products. Most of our desserts do contain dairy, sugars, may contain gluten, and may traces of nuts.
  3. Liability
    • Whilst we will take every possible care where we can, once the desserts are picked up and delivered/set up, the client shall assume responsibility for them and we cannot be held for any damages or harm to the desserts or the presentation of it.

Website

The use of our website is subject to the following terms:

  • All content, including images and text are the property of The Pumpkin Carriage events. You may not reproduce any content from this website without prior written consent from us.
  • The content of the website is for general information and use only, and are not suited or targeted to any particular needs. The content are subject to change without notice.
  • While we will make every possible effort to provide accurate, timely and complete information on our website, we cannot provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
  • Our website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).